FAQs – Newbornlove

How to Contact us?

Please contact us via the Contact Us Section , email us at connect@newbornlove.net or chat with us.

What Payment Methods are accepted?

We accept all major credit cards like VISA, MasterCard, American Express, Diners Club and Discover

What if i want a product which is out of stock ?

We welcome you to please contact us and we will notify you as soon as the product is back in stock.

Do you ship to my country?

We ship all our products worldwide.

When will my order be shipped to me?

Once you place an order with us, please allow 3-7 business days for us to process and ship your order.

How long will it take for me to receive my order?

Once the product is shipped, it can take between 10-30 business days for you to receive your order.

Please refer to our Shipping Policy for more details.

Will i be paying the international custom taxes and duties?

Your order may be subjected to import duties and taxes, which are levied after your shipment is received in your country.

Newbornlove cannot monitor or control the taxed levied by the local government to your package and the customer will be responsible for there payments.

Can i exchange or return a product?

Please email to us at connect@newbornlove.net and we will be happy to assist you with the issue. You can also check our Returns and Refund policy for more details.

Can i return a product if its damaged or not the same product that ordered.

Please write to us at connect@newbornlove.net and we will be happy to sort it out to you. Do remember to mention your order ID so we can help you better.

Please also refer to our Returns & Refund Policy for more details.

I only received part shipment? Where are the other products?

In some instances, an order may be split into different packages for any of the following reasons:
* Certain items may be on back-order;
* Weight restrictions for regular shipping imposed by the post office.

Please feel free to contact us should you wish for any details.